What Others Are Saying
Your technicians did a great job cleaning my Chimney. They knew their job and the did it with expertise and in a neat
and timely way. They were also friendly. I will be happy to recommend Batt's Chimney service.
We have a fireplace and a wood burning stove that we have swept every year since we moved here in 2003. Over the past 3-4 years our stove has been inoperable due to a virtually non existent draw up the flue. I have had company after company come out here with cameras and brushes, etc. and even one that took my stove apart, all in an effort to troubleshoot the issue, but to no avail. None of the service personnel had a grasp of the thermodynamics and sciences of the stove/fireplace like your technicians did. It did take two days to identify the cause and remedy, but Batts' successfully eliminated the blockage in the flue and restored our Vermont Stove to working order.
Showed up on time and completed the inspection and cleaning. Gave some tips on maintaining and listed future maintenance items. Overall, great job.
Very friendly and professional. Very efficient and they left everything clean and orderly. Not sure if reasonably priced as I have nothing to compare them too but they seemed reasonable.
This was my first time ever to have a chimney cleaned so I had no idea what to expect. They showed up a little later than I was expecting but after I saw what a good thorough job they did I understood why they were running late. These guys were as professional and nice as anybody I have ever delt with. They worked very well together and were very hard workers. After looking over the job from fireplace to roof they told me the same exact price as the estimate I was given on the phone when I made the appointment. They did not try and hard sell me anything extra which I was very suprised and pleased with. They put drop cloths everywhere and scraped and brushed my chimney and insert from top to bottom. They vacuumed up ALL the mess and reinstalled my insert exactly like it was. Absolutely the very best experience I have ever had with a company. I would not hesitate to recommend them to anybody.
Batts was great. They first found a solution to a separated flue liner and repaired it without the necessity of replacing the entire liner. I had had couple of multi-thousand dollar quotes to fix the chimney from others, and they fixed it for $600. Then I needed to replace some old gas logs with a log lighter so I could burn wood. In the process of installing the lighter they discovered a dangerous previous "repair" performed recently by another contractor. Since I wasn't home, they emailed me photos of the problem and explained the danger. They repaired the problem, installed the log lighter, and fixed the masonry on the floor of the firebox resulting from the gas log removal and lighter installation.
Late that afternoon after they left we smelled gas in the house. We called the fire department, who shut off the gas and ventilated the house. We also called Batts, who came immediately (from their way out of town). They quickly found a leaky valve, which they had tested for leaks earlier in the day. The fireplace had not been used in years, and the valve failed after they had left. They ordered a new part, came back and installed it at no charge, and everything has worked great ever since.
Very professional and nice people. They did an outstanding job and I would recommend them to anybody.
The technicians did an excellent job. They were very professional and I would recommend Batts to anyone. Thanks for a great job.
The technician immediately started to work when he arrived and found the problem. He was informative and did a professional job at cleaning my chimney. He did not leave a mess and used all necessary equipment when performing the clean. I was very impressed and I will most definitely use Batts' in the future! Great Job.
Thank you so much for taking such great care of my grandfathers chimney!! You guys were so patient and took such great care of him!! He really appreciates it and I can't wait to spend more nights around the fire now!
Excellent job, skilled, courteous, friendly.
-Birmingham, AL 35204
Excellent customer service! John was very professional yet personable... I'll definitely refer your services to my friends!
Barbara Henry Britton
-Shelby County, AL
Batts' Chimney Service was on time, he did his job and was gone. Very nice young man.
-Birmingham, AL 35226
The fireplace tech arrived on time and checked things out. He made adjustments to the damper and fully explained how things worked.
-Birmingham, AL 35210
Your technician arrived on scheduled day. His attitude was nice, and he was honest for service provided.
-Birmingham, AL 35223
Batts' performed a thorough chimney inspection and advised on what work to do to have a safe functioning fireplace. The chimney itself is 60+ years old. The service man told me what was necessary, what was suggested, and even how I could save money by doing a few of the things myself, including a list of what to buy at a home improvement store.
We were converting our fireplace from gas logs back to wood burning with a gas started. Considering the cost of natural gas in Alabama and the availability of firewood, we will be saving money after the second year.
They are prompt, nice, and well informed. The technician told me, "I would rather cost you less money and have you as a life-long customer then tell you the whole system needs redone and cost you thousands." I respect that, and they do have a life-long customer, now. The same is not true for the big business who first came to give me an estimate.
-Hoover, AL 35216
Checked furnace flue on roof and at furnace. Found a dead squirrel at the furnace end. It was removed and the furnace came on. They also checked the fireplace.
They arrived soon after the furnace tech called. He was very polite, professional, and I was very comfortable with him in our home.
-Pelham, AL 35124
I requested an inspection of my chimney. They did a thorough job and offered a fair price to replace my wood basement.
The gentleman arrived on time, introduced himself and went right to work. He arrived on time, asked if I had questions, and did a thorough inspection. He was nice, professional and did not do any unnecessary work
-Birmingham, AL 35243
2 houses with one fire place per house. Cleaned and inspected.
Found number in yellow pages, have seen company truck working on houses in the Mountain Brook area and felt confident of their work called and talked to Mr. Phillip Batts and he set up a date for coming out and I agreed with him for that date. The employee showed up on time and was very professional in his job. He seemed to be very knowledgeable about the job to be done. Did the jobs on both houses and left.
-Pleasant Grove, AL 35127
Chimneys all clean and ready for cold weather. Thanks Batts' for outstanding service. It was a pleasure doing business with you.
Explained about cracks & that we could still use for a long time. Answered all my questions.
-Guntersville, AL 35976
Your technician was clean, neat, professional as good as it gets
-Mountain Brook, AL 35223
Your company cleaned the chimney;built new crown ; reset loose/ missing bricks; installed top seal damper.
Excellent Job. They arrived on time; were very knowledgeable; friendly and completed the job in one afternoon.
-Birmingham, AL 35209
Went very well. Needed parts were available on truck eliminating need for ordering and return trip. Work was high quality.
-Trussville, AL 35173
On time. Great work. Very professional. Thorough, courteous, clean.
-Sterrett, AL 35147
Your man was very professional, informative and courteous. He left no mess.
-Birmingham, AL 35212
Very professional and courteous service! Thank you - can't wait for cooler weather to use my newly repaired chimney!
Jennifer Randolph Hood
-Mountain Brook, AL